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  1. What's the best way to get in touch with us?

    There are a few ways to get in touch with us! Feel free to reach out to our Scientific Support team through one of these methods. Someone will be in touch within 1 business day! In-app Chat Email Request Form Click at the...
  2. How do I reference ASCEND for a paper or presentation?

    We are happy to hear that the ASCEND by BenchSci platform has been useful for your research! Users can reference ASCEND the same way you would reference any website or database using your citation style of choice such as MLA  or APA ...
  3. Opening the widget in private/incognito browsers

    If you are accessing ASCEND through a private/incognito window you may not be able to open the widget To ensure you are seeing relevant content. the widget feature relies on cookies from your session. Because cookies are generally blocked in ...
  4. Issues logging in or signing up?

    If you already have an account, please log in On the home page to access the BenchSci platform , you will be asked to log in with your email address and password If you are having trouble with your email, please ensure that the spelling of you...
  5. Can I share a link to searches I have built with filters?

    Yes, you can! Share searches that you have curated on Selector with colleagues, collaborators, and more. After applying filters to your search to narrow down your product and figure  results , you may want to share your search with colleagu...
  6. Why do I need to sign up?

    Not all of our data are in the public domain, so we require registration Not all of the content in BenchSci's database is in the public domain. In addition to data from open-access journals, we also present data from closed-access journals thro...
  7. How do I reset or change my password?

    If you would like to change your password or can't log in because you've forgotten your password, enter your email address and select Forgot password on the login page. You will be prompted to Request Reset . You'll receive an emai...
  8.  RNAi and CRISPR guideRNA Update: Data and Feature Enhancements

    We’ve recently added off-target data and features for RNAi  and CRISPR gRNA   to the platform. Leverage this data as you search for reagents with Selector to optimize your experiments!  Check out this video to learn more about our ...
  9. How secure is the platform?

    We know your data is sensitive, so security is a top priority BenchSci employs first-class network security and data encryption to restrict access to your system to only approved networks. Data is at minimal risk of loss due to our high-redunda...
  10. Are some vendors favoured?

    We absolutely DO NOT bias search results toward our partners The data speaks for itself and good reagents and model systems rise to the top because they tend to be used more often. BenchSci is proud to be vendor-agnostic. You can trust that we...